FAQ


A. PREPAID ELECTRICITY

1. What is Prepaid electricity?
2. Why use Prepaid electricity?
3. How does Prepaid electricity work?
4. When will there be a Prepaid system in our area?

B. GOING PREPAID AND REVERTING TO POST PAID

5. Are customers required to go into Prepaid?
6. How do I subscribe for Prepaid electricity?
7. Will my meter be changed?

C. GOVERNMENT RULES AND REGULATIONS

8. Is it mandatory?
9. Will I have to pay for the meter upfront?

D. E-LOAD AVAILABILITY / E-LOAD BALANCE

10. How and where can I purchase credits/load for my Prepaid electric meter?
11. How will the sari-sari store vendor load my meter?
12. How soon will my balance be updated after I top-up?
13. What are the load/credit denominations?
14. How much credit can I load in a single day?
15. Will my credits expire if I don’t use them?
16. Can I check my balance thru SMS?
17. How do I check load balance?
18. Will I receive an alert if my load/credit is low? How much does my balance need to be before I receive an alert/notification?
19. How do I register my mobile number so that I can get low-load/low-balance alerts automatically?
20. How soon will power be restored after I top-up?
21. What if my credit was depleted at night, will I be disconnected?
22. How do I check my loading history?
23. How do I check my electric consumption?
24. What else do I need to know?
25. How do I re-register my number in case I lose my phone?
26. Who do I contact in case my meter does not reconnect after reloading?
27. Complete Keywords and Procedures for SMS Transactions.